Revenue Innovation Beyond Rooms: Vegas Hotel Amenities That Actually Pay Off
When most people think of hotel revenue, they immediately think about room bookings. On the Las Vegas Strip, rooms are important, but they are just the beginning. Hotels have learned that revenue growth can come from creative amenities and experiences that engage guests in new ways. From pop-up bars to curated art installations, the key […]
Back-of-House Secrets: How Vegas Hotels Keep Operations Smooth Behind the Scenes
When guests walk into a Las Vegas hotel, they are often dazzled by the lobby, the lights, and the energy of the Strip. What they rarely see is what makes that experience possible: the complex operations running quietly behind the scenes. From kitchens to housekeeping to maintenance, every department plays a crucial role in creating […]
The Evolution of Luxury in Las Vegas: From Themed Resorts to Lifestyle Brands
Las Vegas has always been a city that reinvents itself. What began as a desert outpost with neon lights and a few casinos has grown into one of the most recognized destinations in the world. Luxury here has never been static. It has evolved with the times, reflecting shifts in culture, design, and guest expectations. […]
Las Vegas Service Isn’t Dead—It Just Needs a Reset
When most people think of Las Vegas, the first things that come to mind are usually slot machines, massive resorts, and bright lights that never dim. For decades, Vegas has lived up to its reputation as the entertainment capital of the world, offering everything at a grand scale. But behind the dazzle and high-end finishes, […]
The New Luxury: Why Quiet, Thoughtful Service Outranks Flashy Amenities
Rethinking What Guests Really Want Luxury in hospitality used to mean marble floors, chandeliers, and a bottle of champagne waiting in the room. And don’t get me wrong, those things still have their place. But after more than 30 years in this industry, and especially in the post-COVID world, I’ve seen a shift happening right […]
Training Day: Reimagining Team Workshops That Actually Stick
If you’ve ever sat through a mandatory hotel staff training that felt more like a hostage situation than a learning opportunity, you’re not alone. I’ve seen it all—PowerPoints that drone on forever, role-plays that make grown adults cringe, and enthusiastic facilitators who somehow forget we work in hospitality, not accounting. Training is supposed to energize […]
The Digital Guest Journey: Why Your Hotel Needs to Start Caring Before Check-In
There was a time—not too long ago—when a guest’s experience began at the front desk. They’d walk through the lobby doors, get greeted with a smile, hand over a credit card, and only then would the hotel truly begin to show who it was. But that’s changed. Today, the guest journey starts long before check-in. […]