Training Day: Reimagining Team Workshops That Actually Stick
If you’ve ever sat through a mandatory hotel staff training that felt more like a hostage situation than a learning opportunity, you’re not alone. I’ve seen it all—PowerPoints that drone on forever, role-plays that make grown adults cringe, and enthusiastic facilitators who somehow forget we work in hospitality, not accounting. Training is supposed to energize […]
The Digital Guest Journey: Why Your Hotel Needs to Start Caring Before Check-In
There was a time—not too long ago—when a guest’s experience began at the front desk. They’d walk through the lobby doors, get greeted with a smile, hand over a credit card, and only then would the hotel truly begin to show who it was. But that’s changed. Today, the guest journey starts long before check-in. […]