The New Luxury: Why Quiet, Thoughtful Service Outranks Flashy Amenities

Rethinking What Guests Really Want Luxury in hospitality used to mean marble floors, chandeliers, and a bottle of champagne waiting in the room. And don’t get me wrong, those things still have their place. But after more than 30 years in this industry, and especially in the post-COVID world, I’ve seen a shift happening right […]